Returns & claims
Contact us before returning anything
Mascork serves professional customers and orders are prepared on quotation. For a return or refund request, contact contact@mascork.com with the order reference, affected boards and reason. Before sending anything back, agree the appropriate procedure and address with Mascork.
A board received with an issue
Check packages and references on delivery. If you find damage, an incorrect reference or another issue, describe it precisely and contact Mascork with photographs and relevant delivery information. Keep the affected boards and packaging during assessment. The solution depends on the situation and applicable warranties.
Arrangements agreed for your order
Return, replacement or refund conditions are assessed against the order, agreed characteristics and applicable mandatory rules. Handling and transport arrangements are specified before any action. This page does not limit your statutory rights or warranties.